TERMS & CONDITIONS
TOURS & TRANSFERS
Once your tour booking and payment has been completed, you will receive an automated confirmation acknowledging your booking, tour and payment. Please note that personal credit card details are removed from our system after your payment has been completed. A further confirmation of your pick up time and schedule will be emailed to you 24 hours before your tour commences.
Tour Cancellation & Refunds
House of Lilley reserves the right to charge a fee to cover losses where a passenger makes a late tour cancellation. The following fees are applicable:
- Within 24 hours – No refund given
- 24 to 72 hrs notice – 50% of tour cost
- 3 to 7 days notice – 10% of tour cost
- 7 days+ notice - Full Refund
In the event that a tour is cancelled by the operator due to any reason a full refund will be given.
Whilst we will always try our best to keep to the schedule we ask our passengers to allow some flexibility in regards to arrival times, etc. We want all our passengers to feel relaxed and don’t want to rush anyone and so we ask that you follow the directions of your driver to ensure seamless travel between locations. Please note however that many of our service providers require us to book times in advance meaning any passenger who is late for pick-up may be left behind. Unfortunately we cannot refund anyone who misses their stated pick-up time.
Children and infants
Infants are permitted but an appropriate child car seat must be supplied by the passenger. A booster seat can be provided on request at no extra charge for any child over the age of four. Children over the age of seven can be seated in an adult seat.
Food & Beverages
Consumption of snacks and water is permitted on board. Whilst we try to cater to all our passengers there may be some dietary needs we cannot meet. Please advise us on booking if you have any specific requirements.
Drinking/smoking are not permitted on the bus at any time. Queensland State law prohibits the consumption/supply of alcohol for anyone under the age of 18. If you intend to purchase alcohol you may be asked to show ID so please take it to avoid disappointment. Please note that any disruption that arises due to intoxication may result in a passenger’s removal from the tour with no refund given. Any damage made to the bus as a result of intoxication will incur a $250 fee.
EVENTS & WEDDINGS
A $75 non refundable fee is to be paid prior to your first consultation. Should you go ahead with booking the services of House of Lilley, the $75 fee will be used as a credit towards your selected service.
Event Booking & Hire Items
A 40% non-refundable booking deposit is required to confirm all services. The remaining payment is due 60 days prior to your event. Cancellations made 60 days prior to your booking will be eligible for a refund, less the booking deposit. 40% non-refundable deposit is required to offer you (the client) and House of Lilley security. By paying your booking deposit the date and hire items you have requested will be held for you only on your event date.